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Warranty Policy

Comprehensive protection for your vehicle cover investment.

Warranty Policy Conditions

If you need to use your warranty, please send an email to Warranty@unitedcovers.com. We'll reply within 24 hours.

Make sure your email has: your full name, order ID, what's wrong, when it happened, and pictures showing the problem.

Don't call customer service about warranties. They can't help with warranty emails. We only handle warranty claims through email.

Policy

  • Our warranty protects against defects in materials and craftsmanship.
  • You're eligible to receive a replacement cover multiple times throughout the ownership period, as long as you're the original purchaser and still possess it. The warranty doesn't transfer to others and is exclusively for the original buyer.
  • The warranty starts from when you bought the product and works on a prorated schedule. This means that if you need a replacement cover after 6 months, it won't be free. Check the prorated schedule below to see how much it will cost.
  • Please ensure to keep your receipt or order ID.

Important Points & Warnings

Important Points

  • When you send photos to the warranty team, make sure it's well-lit, clear, and focused on the issue.
  • You can't avoid the warranty process by buying a new car cover during an active claim and then asking for a refund. No refunds will be given for new cover purchases related to a warranty claim.
  • You need to provide the order number for us to honor the warranty. If you don't, the warranty won't apply.
  • The warranty doesn't cover damage caused by mistreating or misusing the cover.
  • Damage from very strong winds isn't covered by the warranty.
  • Damage from exposure to chemicals isn't covered by the warranty.
  • Damage from pest infestation or animals is not covered by the warranty.

Warnings

  • Don't cover a wet vehicle. Make sure it's completely dry before putting on the cover.
  • Let your car cool down after driving before covering it. Covering a hot car can melt the cover and leave imprints on the paint.
  • If you've waxed your car, ensure that the vehicle is fully dry before installing the cover.
  • Close all windows, including sun/moon roofs, securely before installing the cover. For convertibles, raise the top before covering.
  • If your vehicle has been recently painted, consult with your painter or body shop before covering it.
  • Extended use of covers may cause damage to older vehicles, lacquer paint, or pre-damaged clear coat. We're not responsible for such damage.
  • Avoid using a cover on a vehicle that has been wrapped, as it may cause deterioration and discoloration.
  • Car covers are not made to protect against hail.
  • Our liability is limited to the original purchase price of the product. We're not responsible for any damage that may occur to your vehicle.

Prorated Schedule

During the initial six (6) months from the purchase date, we'll provide a free replacement for any cover that meets our warranty conditions. Covers damaged due to Acts of God, such as severe winds, pest infestations, floods, fires, and storms, are not eligible for free replacement. Instead, they qualify for a 70% discount off the original price when the warranty is initiated within the first 12 months.

The fee is determined based on the original purchase price and order date. Please refer to the prorated schedule below:

Car, SUV, Truck, Van Covers

Gold Shield 5L covers

  • 0-6 months: Free cover
  • 6-12 months: 80% Off
  • 1-2 years: 70% Off
  • 2-3 years: 60% Off
  • 3-5 years: 50% Off
  • 5+ years: 40% Off

Black Satin BL covers

  • 0-6 months: Free cover
  • 6-12 months: 80% Off
  • 1-2 years: 70% Off
  • 2-3 years: 60% Off
  • 3-5 years: 50% Off
  • 5+ years: 40% Off

Silver Shield 3L covers

  • 0-6 months: Free cover
  • 6-12 months: 80% Off
  • 1-2 years: 70% Off
  • 2-3 years: 60% Off
  • 3-5 years: 50% Off

Bronze Shield 2L covers

  • 0-6 months: Free cover
  • 6-12 months: 80% Off
  • 1-2 years: 70% Off
  • 2-3 years: 60% Off

RV, Limousine & Hearse Covers

Gold Shield 5L covers

  • 0-6 months: Free cover
  • 6-12 months: 70% Off
  • 1-2 years: 60% Off
  • 2-3 years: 50% Off
  • 3-5 years: 40% Off
  • 5+ years: 30% Off

Silver Shield 3L covers

  • 0-6 months: Free cover
  • 6-12 months: 70% Off
  • 1-2 years: 60% Off
  • 2-3 years: 50% Off
  • 3-5 years: 40% Off

Golf Cart, Motorcycle, Scooter & ATV Covers

Poly Shield PL covers

  • 0-6 months: Free cover
  • 6-12 months: 60% Off
  • 1-2 years: 50% Off
  • 2-3 years: 40% Off
  • 3-5 years: 30% Off

Exclusive B2B Warranty

Special Warranty Terms for Dealerships

United Covers offers exclusive warranty terms for our dealership partners. As a dealership, you'll have access to special warranty conditions and benefits that you can extend to your clients, enhancing your value proposition and customer satisfaction.

Contact us at b2b@unitedcovers.com to discover our B2B plans and how they can benefit your dealership and customers.

Need Help With Your Warranty?

Our warranty team is ready to assist you with any questions about your coverage.

Warranty@unitedcovers.com